At LessonHead LLC (“LessonHead”, “we”, “our”, “us”), we aim to provide a reliable and high-quality tutoring marketplace connecting students with independent teachers.
This Refund Policy explains the conditions under which refunds may be granted for lessons and services purchased through the platform.
By using LessonHead, you agree to this Refund Policy.
2. Lesson Cancellation Policy
Students may cancel or reschedule lessons under the following conditions:
More than 24 hours before the lesson: No penalty
Less than 24 hours before the lesson: May not be eligible for refund
All cancellations must be processed through the LessonHead platform.
3. Refund Eligibility
3.1 Full Refund
A full refund may be granted in the following cases:
Lesson cancelled more than 24 hours in advance
Lesson cannot be delivered due to platform failure
No suitable teacher replacement is available (if applicable)
Teacher cancels the lesson
3.2 Partial Refund
A partial refund (up to 50%) may be granted if:
The lesson is cancelled less than 24 hours but before the scheduled start time (case-by-case)
Technical issues affect only part of the lesson
Lesson quality issues are confirmed after review
3.3 No Refund
No refund will be issued in the following cases:
Student does not attend the scheduled lesson
Cancellation less than 12 hours before the lesson
Completed lessons
Failure to join due to student-side technical issues (internet/device problems)
4. Teacher Cancellations
If a teacher cancels a lesson:
The student will receive a full refund or
The lesson may be rescheduled at no additional cost
LessonHead may also apply penalties to the teacher account.
5. Technical Issues
If technical issues occur:
On LessonHead systems → refund or reschedule will be provided
On student side → no refund
On teacher side → case reviewed individually
LessonHead will determine responsibility before issuing any refund.
6. Package Purchases
For multi-lesson packages:
Refunds are based on unused lessons only
Completed lessons are non-refundable
A 10% administrative fee may apply to package refunds
7. Processing Time
Approved refunds are typically processed within:
5–7 business days
However, actual time may vary depending on:
Payment provider
Bank processing times
Card issuer policies
LessonHead is not responsible for external processing delays.
8. Chargebacks
Users agree not to initiate chargebacks without first contacting LessonHead support.
Unauthorized chargebacks may result in:
Account suspension
Loss of access to platform services
Legal or payment provider action
9. Fraud Prevention
LessonHead reserves the right to:
Reject refund requests suspected of fraud or abuse
Investigate refund claims
Require supporting evidence before approval
10. Dispute Resolution
Refund disputes should first be submitted to LessonHead support.
If unresolved, LessonHead will make the final decision based on platform data and evidence.
11. Policy Updates
LessonHead may update this Refund Policy at any time.
Continued use of the platform means acceptance of any updates.